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Evil Sakura
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Posted - 2009.08.23 00:38:00 -
[1]
 Originally by: Thebob11
Edited by: Thebob11 on 23/08/2009 00:30:27
Quote:
My best friend and i went into our local internet cafe for some internet spceship pewpew lst saturday after work and we were logging in as usual when he discovered to his dismay all of his 3 acounts passwords have been changed
Theres your problem, internet cafes are often targeted with key loggers.
Thanks for posting this christy btw mate you beat me to it 
And i use firefox , there was a payment link on the site my brother clicked on and thats what did it on my home pc unfortunatly , and its 1st one i got in 3 years ... but thats beyond the point i cant believe the account retrieval system has let me down so badly and im stumped , can a Gm respond ? as i have paid 19.95 for the privilige of posting ( though i am gonna use this acc to train cyno alts i guess , as there is no way im starting all over again ).
Thanks in advance for any helpful replies , im am genuinely stumped as to what to do 
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Evil Sakura
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Posted - 2009.08.23 00:42:00 -
[2]
Edited by: Evil Sakura on 23/08/2009 00:45:43
Originally by: Walking Silent
 oooo, if true thats a harsh lesson, hopefully CCP can reverse/fix this for you
Well the problem is and very few players will notice his until in my situation of losing 18 months work or so and untold hours . While i was at work this guy got my accounts in and in gaining access to the accounts also got access to my character and account info on the eve-o websie which allowed him to basically 100% bypass the password retrieval system they have in place which is shocking to say the least 
P.S Its worth noting from a ccp perspective that there might be a hint in my validity by the fact 99% of my logins are from 2 ips 1st is my home in galway west of ireland and 2nd is a net cafe i go to with friends to pvp in galway city ... not somewhere in the back end of china , worth checking before you hand my accounts to someone
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Evil Sakura
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Posted - 2009.08.23 00:50:00 -
[3]
Originally by: Rakshasa Taisab
'Local internet cafe'? Heh Heh Heh
Yes and its a damn fine one too 40+ top end machines biggest in ireland ;)
http://www.squareyes.com/
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Evil Sakura
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Posted - 2009.08.23 01:01:00 -
[4]
So has anyone reading this been in a similar situation ? and has it been resolved atall , as i can be patient nps but thinking of some gimp getting to sell my 3 main characters for 20bn or so and what christy listed above is sickening .
p.s.Any gm's able to reply ?
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Evil Sakura
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Posted - 2009.08.23 01:36:00 -
[5]
Le Bump 
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Evil Sakura
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Posted - 2009.08.23 10:39:00 -
[6]
Originally by: Zeba
Originally by: christymoore
(His home pc got infected with a keylogging programme from a irl mates hacked msn account that was sending out links to a chinese electrical wholesale site)
Sounds like his irl friend needs to cough up some restitution or at the very least a reach around. CCP will get around to sorting it out but as with all situations where the player shot himself in the foot completely due to his own ineptitude don't expect next day service or possibly even next month service. Thats like taking the tv you bought last year that you just dropped on the floor and shattered back to the store and going "WANT REPLACEMENT NAO!!!!!!!". 
I disagree its been almost a week and since i provided the security info and no reply , its the system in place that sucks tbh im ocked out of subbing and instantly locked out of the account as email addy is changed and the fact right now 2 of my accounts are being subbed by me and i cant do anything about it and also after being locked ccp let the hacker reopen the accounts .
I dont see why people get so anal about keylogging or immediatly claim someone buys isk if keylogged , its a very naive attitude and i hope you have all the answers if this happens to you
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Evil Sakura
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Posted - 2009.08.23 19:18:00 -
[7]
Bump , any chance of getting some GM feedback ?
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Evil Sakura
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Posted - 2009.08.26 11:34:00 -
[8]
Edited by: Evil Sakura on 26/08/2009 11:36:17
Originally by: Karanth
Originally by: christymoore
And yet no reply from a GM? Is this a statement of CCP's intent to deal with the biggest problem that the game is facing? In my opinion they are really falling down in the customer relations department, because this is a business, which my friend has invested RL money in. Now if they cant do a simple IP check and even extend to a phone call to the party that feels in a position of unknowing and not even reply to this thread? what does that say for everyone else? all these people passing judgement on the suitation clearly dont have the intellegence to picture themselves in the position my friend is in, and know that they would also feel very disatisfied. To sum it up, disappointment in the reactions of CCP and their action to date is an understatement. Wise up and start dealing with the problem before you start losing more and more players
Ok so here we go:
- CCP is terrible.
- Need GM to answer on forums when they don't do that.
- Complain to people who don't believe it and won't believe it ever no matter what.
- Due to Devs hating your 'friend' and being evil Eve is now dying due to this issue.
- You can't admit you were either banned for buying ISK, or got screwed by your free keylogger from ISK-sellers.
- You haven't named a single character here and are trolling.
Have I missed any points here?
Ok
- CCP arent terrible their security protocol and petition response times are however.
- I have actually got alot of positive replies and people in a similar position mailing me and as i said above if it speeds things along i see no harm .
- I never said they hated me nor did my friend , they just need to overhaul their security protocol and get ontop of this situation before they start losing loyal customers to the very people they focused their recent "UNHOLY RAGE" campaign against.
- Read the whole thread , my 1st keylogger in 4 years i run firefox with all the bells and whistles , i just got caught because i clicked a link in a mail one of my best friends sent me after his msn account was hacked unknown to me.
- Characters comprimised were Roleplay 24m SP pvp character ( Account is still locked since the 15th since i got account locked before the hacker could change the account email addy and im now waiting patiently in line with my petition ) Myth Lander // Curb Smile 23/24m SP industrialists ( The reason i made this thread , as the accounts had their e-mail addy changed in account management when i was at work i came back and initially got the accounts locked but they got reopened due to the accounts email addy being changed and are currently being moved to a new corp and for all i know are trading RMT isk or being sold for money themselves , all i want is them locked so i can do as im doing with roleplay above ). So it is infact you who is the troll
Nah that about covers it
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